Shipping policy

 

At PUREXA, we are committed to delivering high-quality oral care products to our customers in a timely and efficient manner. This shipping policy outlines the key information you need to know regarding our shipping process.

1. Order Processing

All orders placed on the PUREXA website are processed as quickly as possible. Please allow 1-2 business days for order processing before your order is shipped. We do not process orders on weekends or major holidays.

2. Shipping Methods

We offer various shipping methods to accommodate your needs. The available shipping methods will be displayed at checkout. Options may include standard shipping, expedited shipping, and international shipping for customers outside the United States.

3. Estimated Delivery Times

The estimated delivery time for your order depends on the shipping method you choose and your location. Please note that these are approximate times and may vary due to factors beyond our control, such as weather conditions, customs processing, and carrier delays. Estimated delivery times are as follows:

• Standard Shipping (within the United States): 3-7 business days.
• Expedited Shipping (within the United States): 2-4 business days.
• International Shipping: Varies by destination, typically 7-21 business days.

4. Shipping Charges

Shipping charges are calculated based on the shipping method you select, the destination, and the weight of the items in your order. Shipping charges will be displayed at checkout before you complete your purchase.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery online.

6. Shipping Restrictions

Please be aware of any shipping restrictions that may apply to certain products. For instance, some oral care products, like teeth whitening pens, may have shipping restrictions to specific locations due to local regulations. If your order contains restricted items, we will notify you during the checkout process.

7. International Shipping

For international orders, please note that additional customs fees, duties, and taxes may apply. These charges are the responsibility of the recipient and are not included in the product or shipping cost.

8. Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery. We are not responsible for orders that are not delivered due to incorrect or incomplete address information provided by the customer.

9. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact our customer support team within a reasonable timeframe. We will work to resolve the issue and either send a replacement or issue a refund, as appropriate.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

PUREXA GLOBAL PVT. LTD.
E 154, East of Kailash, New Delhi - 110065 
Email: enquiry@purexa.in 
Contact No. +91-8448757749

Thank you for choosing PUREXA for your oral care needs. We are dedicated to providing a reliable and efficient shipping process to ensure your products reach you in excellent condition and within a reasonable timeframe.